Refund policy

Return and Refund Policy

Last Updated: October 14, 2026

At GESTION XYZ TECHNOLOGIE CULTURELLE INC., we believe that nurturing your garden should be a seamless, joyful experience. Whether you’re pruning delicate blossoms, watering vibrant houseplants, or preparing the soil with our precision hand trowels, we want you to be completely delighted with your gardening essentials. If a product does not meet your expectations, our transparent and straightforward Return & Refund Policy ensures you are supported every step of the way.

30-Day Happiness Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition that you received it—unused, unworn, unwashed, and free of dirt, soil, or plant residue.

  • It must be in its original packaging, complete with all included accessories, tags, and documentation.

  • You must provide the receipt, order number, or proof of purchase.

How to Initiate a Return

  1. Contact Us: Reach out to our customer care team at [email protected] within 30 days of receiving your package. Please include your order number, a brief explanation of why you would like to return the item, and photos if the item arrived damaged or defective.

  2. Receive Return Authorization: Once your return request is approved, our support team will provide detailed instructions on how and where to send your package.

  3. Ship Your Item: Securely package the product to prevent damage during transit and mail it to our designated return warehouse:

    GESTION XYZ TECHNOLOGIE CULTURELLE INC.

    Attn: Returns Department

    Address: 428 Charlton Pl, Regina, SK S4Y1A1, Canada

Note: Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

  • Customer Responsibility: Except in cases where the return is due to a seller error (such as receiving a defective, damaged, or incorrect item), the customer is responsible for paying the return shipping costs.

  • Trackable Shipping: We strongly advise using a trackable shipping service or purchasing shipping insurance when returning items. We cannot guarantee that we will receive your returned item without proof of delivery.

  • Non-Refundable Shipping Fees: Original shipping fees (including the $5.99 standard shipping fee for orders under $10.00 USD) are non-refundable.

Damages, Defective Items, and Incorrect Orders

Please inspect your order upon delivery. If your watering cans, pruning shears, or hand trowels arrive damaged, defective, or if you received the wrong item, contact us immediately at [email protected]. We will evaluate the issue right away and arrange a replacement or full refund at no additional cost to you.

Exemptions & Non-Returnable Items

Certain types of items cannot be returned:

  • Final sale or clearance items.

  • Gift cards.

  • Items that show signs of intentional misuse, wear, or exposure to outdoor elements beyond normal trial conditions.

Exchanges

The fastest way to ensure you get the gardening tools you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refund Process

Once we receive and inspect your returned item at our Regina warehouse, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed back to your original method of payment within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet:

    1. Check your bank account or credit card statement again.

    2. Contact your credit card company or banking institution; it may take some time before your refund is officially posted.

    3. If you’ve done all of this and still have not received your refund, please contact us at [email protected].